FAQs

Motorhomes are supplied with freshly laundered linen and bedding, kitchen essentials including crockery, cutlery and cooking utensils.You will also have all the general living equipment you will need. Maui, Britz, and Mighty recommend soft bags instead of suitcases for easy storage.

Where and when can I pick-up and drop-off my motorhome?

Maui, Britz and Mighty motorhomes operate branches in Auckland, Christchurch and Queenstown. Branches are open daily between 8:00am and 4:30pm, seven days a week (closed 25th December).

What are allocated time slots?

An allocated time slot is the time a customer must select when making a booking to indicate when they will arrive in the Auckland or Christchurch branch to begin their motorhome hire checkout process. Six allocated time slots are available each day. A customer may change their time slot at a later date, if required, and if another time slot is available.

How long does it take to pick up and drop off the motorhome?

We suggest you allow one hour for the check-in/check-out process. To save time you can fill out the online pre-registration form. By providing Maui, Britz or Mighty with your details in advance the branch staff can process your motorhome faster, allowing you to get on the road with a minimal wait time. We request that clients collecting or returning their motorhome to be in the office by 1530 hours.

Can I pick up in one city and drop off in another?

Yes, one way rentals are available between all branch locations. A one-way fee may be charged during certain times of the year.

What is the minimum rental period?

5 days. During peak periods or if your hire is collected in the North Island and returned to the South Island between October through to March, the minimum rental is 10 days.

What liability options do you offer?

Standard liability is included, whereby the hirer leaves a liability deposit of $7,500 (debited to the hirer’s credit card).This liability can be reduced to NIL (credit card authority is taken) by purchasing the Liability Reduction Option for Inclusive Pack for an extra $55 per day for Maui and Britz, $49 per day for Mighty Motorhomes. The Inclusive Pack includes:

Liability Reduction Option (NIL Liability,credit card authority,unlimited tyres and windscreens)
WiFi, including 1GB of data
Single vehicle rollover cover
Linen exchange
Picnic table
Picnic chairs per person travelling
Child/Booster seat if required
Extra Driver Fees required
Portable fan heater if required
Snowchains if required

Do I need a special licence to drive?

A current full driver’s license is required. Drivers must be 21 years of age or older (age varies for Mighty campers from 18 years). An International Driving Permit or of CIAL translation is required if the license is not in English.

Do the motorhomes have awnings?

The beach, sunset and river motorhomes all have a fixed awning.

Do you have any motorhomes with automatic transmission?

All Maui motorhomes are automatic, all Britz motorhomes are automatic, however the Mighty fleet (except Double Down is automatic) are all manual or automatic (can not be specified at the time of booking)

Do all the motorhomes have heaters?

All of the Maui motorhomes have heating in the driver’s cabin which operates when driving. There is diesel heating in the rear living area in all motorhomes. Mighty motorhomes have air-conditioning in the driver’s cabin but not in the living area. The house section may include a heater. A 240v fan heater may be included with your Inclusive Pack.

Is there air-conditioning in the back while we are driving?

No, there is no air-conditioning in the living area but you will have air-conditioning in the driver’s cabin while driving.

Do the motorhomes have TVs?

No.

Can we watch a DVD while driving?

(For the vehicle type that has a DVD player) Due to safety reasons, we do not recommend watching a DVD whilst driving.The DVD units will run off the 12V battery in the motorhome whilst parked up.

What zone/s do the DVD players recognise?

Maui provide DVD players that are either zero or multi zoned.

Does the CD player/radio in the motorhome connect to MP3 players or iPods?

For Maui Yes.The CD player in the rear of the ultima plus, beach, sunset and river motorhomes features an MP3 audio / iPod / USB input facility. Not applicable to the ultima.

Do the motorhomes have WiFi?

Mobile WiFi is included in the Inclusive Pack. The mobile WiFi unit can connect up to 5 mobile devices at any one time. It comes preloaded with 1GB of data. Additional data bundles can be purchased by the customer through the mobile WiFi unit provider. The Mobile WiFi can be used in most mobile phone coverage areas.

What works when the motorhome is not connected to a 240V power supply?

Everything provided in the motorhome will operate off the 12V battery supply, except for the microwave, 240V outlets (power points) and the battery charger. Rear cabin heating operates on diesel.

How long does the battery system last?

On average, the 12V battery will last approximately 12 to 14 hours.

Do I need to bring a plug adaptor?

New Zealand uses different power outlets to the rest of the world. If you are travelling from overseas, most likely you will need to bring a plug adaptor. New Zealand power outlets accept power plugs with 3 at pins. Find out more about New Zealand’s power outlets here: www.quackit.com Please note you cannot plug the motorhome power cord into normal household power outlets.

Can I recharge my laptop in the motorhome?

Whilst plugged into the 240V power supply, you can use the power points provided to charge a laptop. If you are not plugged in you may use your own converter.

Can we hire a GPS system from you?

All Maui, Britz and Mighty motorhomes are supplied with our Like a Local in-trip tablet that features GPS capability.

Where can the customers refill the gas?

Customers can re ll their LPG bottles at any service station, especially in the larger cities. Some service stations have a ‘swap and go’ service whereby you exchange your empty bottle for a full one rather than re ll your bottle, which is ne to do.There are also small LPG re lling shops around New Zealand. If you purchase the Express Return Pack you can return the gas bottle empty on drop-off.

What is the storage capacity in the motorhome? can we bring our suitcases?

The Maui, Britz and Mighty fleet offer storage compartments. However we suggest using soft luggage instead of suitcases.

Where can I stay in the motorhome?

New Zealand has an extensive network of holiday parks in all major tourist centres and in most towns. We recommend all holiday parks and campgrounds which have a Qualmark Rating in New Zealand.They offer excellent recreational facilities, as well as resources to dispose of your waste water.They also have provision for you to plug your motorhome into 240V main power.

Freedom Camping:
Most parts of New Zealand have areas where free camping is available, provided the motorhome you have rented has toilet facilities on board. The best rule is to obey local signage, and ask at the local information centre for suitable sites. All motorhomes that have toilets on board are certi ed self-contained, which quali es the hirer to stay over at Department of Conservation land (approx 300 sites around New Zealand), Please visit www.camping.org.nz to nd out more about free camping in New Zealand. Due to the severe impact that freedom camping can have on our environment and for the safety of our customers, maui suggests staying in recognised campgrounds.

Are there any restrictions on where I can drive?

Motorhomes can only be driven on sealed/bitumen or well-maintained roads. Vehicles shall not be driven on Skippers Road (Queenstown), Crown Range Road (Queenstown), Ball Hut Road (Mt. Cook), Ninety Mile Beach (Northland), North of ColvilleTownship (Coromandel Peninsula) and all ski eld access roads (from 01 June to 31 October). the motorhome company reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

Do we have to book the ferry crossing between north island and south island in advance?

We strongly recommends pre-booking your ferry crossing, especially during peak travel periods and events.

Do you have any extra tips on safe driving in New Zealand?

Yes we do. Our website’s safe driving section has a great video detailing our top general motorhome tips, hints and recommendations. We highly suggest you watch this video before you leave to help you get the most out of your motorhome holiday and stay safe on our roads.